Cancellations and Refunds
Premium purchases are final. No refunds are provided after subscription purchase.
Refund Policy
PairUp operates on the following refund principles:
- All premium subscription purchases are considered final
- We do not provide refunds for subscription fees already paid
- No pro-rated refunds are offered for partial subscription periods
- In rare cases of technical issues preventing service delivery, contact pairupcontact@gmail.com
Cancellation Policy
Users may cancel their premium subscription at any time with the following conditions:
- Cancellation will take effect at the end of the current billing period
- Users retain premium access until the end of the paid period
- No pro-rata refund is provided for unused portion of subscription
- To cancel, users must use the cancellation option within the Telegram bot
Subscription Renewal
By default, PairUp premium subscriptions automatically renew at the end of each billing period. To avoid being charged for the next period, users must cancel their subscription through the Telegram bot before the renewal date.